Field Applications Specialist
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Job Description
Field Applications Specialist enabling Waters customers to implement, optimize, and adopt flow cytometry technologies. Delivering scientific training, troubleshooting, and customer-success support across the East Region.
Responsibilities:
- Lead customer onboarding from purchase through implementation
- Deliver application-focused training tailored to customer workflows and expertise levels
- Educate customers on best practices for instrument and application performance
- Support initial setup, validation, and workflow readiness
- Provide advanced application support and troubleshooting across instruments and workflows
- Resolve complex technical challenges with customers and coordinate escalations
- Drive utilization through proactive scientific consultation and workflow optimization
- Identify gaps and recommend best-practice solutions
- Strengthen customer satisfaction, retention, and value realization
- Identify opportunities to expand application usage and workflow breadth
- Partner with Account Managers and Technical Sales Specialists on growth opportunities
- Collaborate with commercial, technical sales, service, and marketing teams
- Provide field insights for product development and training programs
Requirements:
- Bachelor’s degree in life sciences or related field
- Hands-on experience with flow cytometry applications and cell sorting
- Strong troubleshooting capabilities across complex workflows
- Ability to translate scientific concepts into practical application
- Strong training, communication, and presentation skills
- Valid driver’s license with at least 3 years of driving history
- Ability and willingness to travel extensively (60–70%), including multi-day overnight travel
Benefits:
- Comprehensive Total Rewards program
- Reward and recognition opportunities
- Competitive compensation and benefits programs
- Learning, growth, and development opportunities
- Workplace accommodations considered pursuant to applicable law
- COVID-19 vaccination accommodation process where applicable
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