Field Manager – Operations
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Job Description
Field Manager managing operations for Ricoh, ensuring operational excellence and customer satisfaction. Leading account renewal and expansion initiatives within the region.
Responsibilities:
- Execute, oversee, and continuously improve managed services operations within the assigned territory.
- Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations.
- Lead account expansion and renewal initiatives as a key member of Area Operations leadership team.
- Promote effective use of internal recruiting processes to attract and hire talent.
- Identify training and development needs and assign work, training, and development activities to enhance team capability and satisfaction.
- Manage Managed Services employees and oversee FSR performance.
Requirements:
- College degree preferred.
- 5–7 years of multi–site operations management experience with direct client interaction in facilities management or related outsourcing industry.
- Successful completion of all Site Manager–level training (for internal candidates).
- Valid driver’s license and required auto–insurance coverage per Ricoh policy.
Benefits:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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