Field Service Coordinator
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Job Description
Field Service Coordinator coordinating scheduling, orders, invoicing, and contractors for Legrand’s data-center electrical infrastructure business. Supporting customers, technicians, sales, and internal teams.
Responsibilities:
- Coordinate daily service operations to ensure services are scheduled, completed, and invoiced
- Create and issue purchase orders to third-party contractors
- Direct administrative personnel to schedule appropriate personnel and equipment
- Enter orders received by email or phone into the company ERP system
- Prepare specialized quotes when required and coordinate with Legrand and third-party service providers
- Resolve customer service issues, track orders, and provide technical assistance regarding services
- Confirm on-site service dates and obtain on-site requirements before work is performed
- Manage general administrative tasks
- Collaborate with other departments and maintain relevant business knowledge
- Manage Load Bank rental fleet inventory and schedule shipments and pickups
- Perform additional position-related duties as assigned
Requirements:
- Associate degree preferred or equivalent experience
- Three to five years of experience in a technical customer service role
- Experience with Microsoft Office Suite
- Prior experience using an ERP system is a plus
- Prior experience using Salesforce or scheduling software
- High attention to detail and accuracy
- Knowledge of customer service principles and processes
- Working knowledge of word processing, spreadsheet programs, file and record management, and office procedures
- Basic bookkeeping and financial skills
- Ability to meet deadlines and manage time
- Critical thinking, logic, and sound judgment
- Ability to establish and maintain interpersonal relationships
- Availability to work with clients and technicians during regular business hours
- Ability to sit for prolonged periods
- Ability to occasionally lift or move up to 25 lbs.
Benefits:
- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO)
- Holiday pay
- Short-term disability benefit plan
- Long-term disability benefit plan
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Employee Resource Group network
- Potential overtime eligibility
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