Field Service Engineer
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Job Description
Field Service Engineer supporting John Crane’s industrial flow-control solutions in Bahrain. Installing, repairing, and troubleshooting mechanical seals and refinery rotating equipment for customers.
Responsibilities:
- Ensure service activities and the service environment meet group HSE and quality standards
- Plan, execute, and monitor workshop activities and service orders
- Balance workshop loading and monitor costs, KPIs, and objectives using business system tools
- Drive John Crane Tier Review participation and operational planning and improvement processes
- Collaborate with Sales and Customer Operations to eliminate bottlenecks and improve the value stream
- Manage inventory initiatives across the assigned region
- Conduct customer site visits to install and troubleshoot mechanical seals and associated equipment
- Support Global Service contract execution and monitor delivery performance and contractual KPIs
- Produce seal observation reports with detailed analysis and recommendations
- Perform on-site and in-workshop repairs
- Assist end users during shutdowns and project commissioning
- Support and maintain refurbishment contracts
- Conduct measurements and site surveys while coordinating installations
- Collaborate with stakeholders, local teams, and agents
- Participate in technical reviews of products and services
- Maintain and increase market presence with key end users and identify new opportunities
- Establish and nurture relationships with end users
- Discuss and solve complex equipment issues and support customer project requirements
Requirements:
- Bachelor’s degree in Mechanical Engineering or a closely related field
- Over 5 years of hands-on experience in engineering and field service
- Experience focused on mechanical seals and refinery rotating equipment
- Ability to perform effectively in proactive, multinational, and multicultural environments
- Strong technical knowledge of John Crane’s product portfolio, or ability to rapidly acquire deep product understanding
- Ability to manage competing and dynamic priorities
- Hands-on problem-solving ability
- Commitment to HSE and quality standards
Benefits:
- Competitive compensation and benefits
- Employee resource groups (ERGs), including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity
- Smiths Excellence Awards and annual Smiths Day recognition celebration
- Inclusive workplace supporting diversity, equality, and ethics
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