Field Service Engineer
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Job Description
Field Service Engineer installing, maintaining, and repairing Revvity’s Life Science and Diagnostic instruments across the Benelux. Providing onsite customer training and technical service.
Responsibilities:
- Cover the customer base across the Benelux, supporting the wider Benelux-Nordics region as required
- Perform field service as advised by Customer Care in conjunction with the Service Leader
- Install, maintain, and repair current and future Life Science/Diagnostics instrument portfolio
- Provide first-line onsite user training on Life Science and Diagnostics systems
- Organise routine monthly maintenance
- Ensure service documentation, circuit diagrams, Service Data Bulletins, and manuals are current and correct
- Maintain ancillary documentation in accordance with the Quality Management System
- Align working practices with department performance targets and demonstrate compliance
- Maintain service spares and inventory records, reporting and resolving anomalies
- Ensure tools and test equipment are adequate and calibrated on schedule
- Complete Work Orders and associated documentation within one day of completion
- Return e-learning and expense claims on time
- Perform agreed tasks defined through the Goal Statements
Requirements:
- Relevant education or equivalent experience (e.g., a Bachelor’s degree in Electronic Engineering or Biotechnology)
- Experience in a customer service environment, preferably with Diagnostic and Life Science instrument applications
- Good communication skills
- Strong customer service ethic
- Prepared to travel, with an occasional night away from home might be required
- Valid full BE/NL driving licence required
Benefits:
- Strong technical support and mentoring
- Meaningful work with professional customers
- Focus on career development
- Salary package
- Commission
- Company car
- Private healthcare
- Life insurance
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