Field Service Engineer
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Job Description
Field Service Engineer installing, training, maintaining, and repairing Formlabs 3D printing systems. Serving customers across the UK and Ireland with 80%+ travel.
Responsibilities:
- Serve as the primary technical point of contact and company representative across the UK & Ireland region
- Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
- Conduct structured on-site customer training on machinery operation, software use, and basic maintenance
- Perform live product demonstrations
- Respond rapidly to customer downtime and perform urgent repairs
- Conduct annual preventative maintenance visits within the 90-day target window
- Diagnose electromechanical issues and achieve single-visit resolutions
- Execute a high volume of field service activity
- Independently manage travel schedules and submit expenses on time
- Maintain installation, training, and repair records in Salesforce
Requirements:
- Based in London, Manchester, or Dublin (highly preferred due to hub connectivity)
- Willing to travel 80%+ of the time
- Strong electromechanical/hardware technical background
- Ability to teach others and explain complex technical concepts simply and effectively
- Fluency in English (C1-C2)
- Valid driver’s license (B) required
- Fluency in German/French (bonus skill)
- Passion for 3D printing and emerging technologies (bonus skill)
- Experience in rapidly-growing startup environments (bonus skill)
Benefits:
- Shares in the company
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
- Paid time spent traveling
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