Field Service Specialist
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Job Description
Field Service Specialist managing Zoetis’s hatchery Inovo process and maintaining electrical/mechanical equipment. Serving poultry hatcheries across South Carolina with repairs, training, and customer support.
Responsibilities:
- Manage the Hatchery Inovo Process for Zoetis in an assigned territory of 3–5 hatcheries
- Perform scheduled preventive maintenance on assigned Biodevices
- Provide electrical/mechanical support and perform emergency repairs at customer locations
- Understand and follow electrical schematics
- Participate in territory after-hours support and repairs
- Serve as Zoetis Field Service Technician responsible for communication with assigned hatcheries
- Complete reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance
- Manage the Zoetis Operator Training Program for 25+ customer employees
- Facilitate vaccine and sanitation preparation for all Zoetis Devices
- Support and conduct the Zoetis Process Evaluation Program
- Collect and report important information in the Zoetis FieldAware System
- Follow all safety and precautionary procedures
- Communicate regularly with the supervisor
- Perform other duties as assigned
Requirements:
- Associate degree in Electro/Mechanical Systems or related curriculum and/or bachelor’s degree in poultry science or related field from an accredited institution
- Experience may be considered in lieu of educational requirement
- Normally requires 1–5 years of related experience
- Bilingual (English/Spanish) preferred
- Proven mechanical aptitude
- Proficient organizational skills
- Strong critical thinking, problem-solving, judgment, and initiative
- Effective communication skills to interact directly with multiple levels of customer management
- Basic computer skills using Word, Excel, and Outlook
- Ability to participate in territory after-hours support and repairs
- Ability to work unsocial hours, including weeknights, weekends, and holidays
- Ability to lift more than 25 pounds
- Periodic overnight travel
- Must possess or obtain authorization to work in the US for Zoetis
Benefits:
- Full-time regular employment
- Periodic overnight travel required as part of the role
- Zoetis offers reasonable accommodations for individuals with disabilities
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