Field Service Technician I
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Job Description
Field Service Technician repairing and maintaining Smiths Detection’s airport and security screening equipment. Traveling daily across Chicago-area customer sites, including ORD airport.
Responsibilities:
- Meet daily service repair needs and drive customer satisfaction
- Install, repair, and maintain equipment in the field
- Provide customer training as required
- Document inspections, maintenance, and repair work and submit paperwork promptly
- Order, install, and return parts while managing repair-parts cycle time
- Review logs for open issues and prepare formal customer reports
- Participate in service-sales opportunities and support revenue programs
- Maintain and calibrate tools and test equipment
- Assess equipment performance using field-support data and recommend improvements
- Provide technical support to customers and other service professionals
- Participate in site surveys, pilot-program service activities, and meetings
- Maintain business communication with customers and colleagues
- Build relationships with senior Field Service Engineers and Product Managers
- Control and minimize costs
- Comply with company health, safety, environmental, export-control, and security policies
- Provide supervision on a project basis when required
- Travel daily to customer locations in and around the Chicago Metro area, including ORD airport
Requirements:
- Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics
- Equivalence through 1–3 years of related electrical or mechanical field service work experience acceptable
- Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field
- Computer literacy and competency with all programs in the MS Office Suite
- Aptitude for learning specialized software programs
- Excellent communication, organizational, interpersonal, and customer service skills
- Strong customer focus and teamwork orientation
- Responsiveness to customer issues at all times
- Willingness and ability to travel at short notice
- Basic technical knowledge of Trace and X-Ray technologies
- Must successfully pass a federal background investigation if required
- May require Sensitive Security Information (SSI) access and TSA vetting
- May require a U.S. Personal Security Clearance
- Must be able to lift/carry 80 lbs
- Must be able to push/pull 200 lbs
- Must be able to move/manipulate equipment weighing up to 1,000 lbs with assistance from specified devices
- Ability to work safely in extreme environments around dangerous industrial equipment
- Ability to work Monday–Friday, with travel, overtime, and other work hours potentially required
Benefits:
- Excellent training and opportunities for career growth across the business, locally and globally
- Inclusive environment with strong leadership and focus on safety and wellbeing
- Flexible benefits supporting health, wellbeing, financial, and lifestyle needs
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Competitive Business Profit Plan
- Competitive benefits package
- Drug-free workplace
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