Field Service Technician I
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Job Description
Field Service Technician providing technical support for ACIST Medical Systems' electro-mechanical devices. Responsible for customer service, maintenance, repairs, and installations in the St. Louis area.
Responsibilities:
- Develop and maintain strong relationships with ACIST Medical Systems customers by providing quality technical support of the company’s electro-mechanical devices
- Provide preventive maintenance, emergency field service and installation of ACIST products
- Respond to all customer requests for service by establishing cause of equipment failure and performing repairs
- Replace parts needed to correct malfunction and perform proper tests to ensure operation of the equipment after repair
- Prepare detailed service and failure records for work performed and enter all information into the ACIST service tracking database
- Ensure a high level of customer satisfaction through knowledge of injector systems
- Maintain tools and test equipment in accordance with Company policy
- Perform periodic preventive maintenance on equipment as required by contract or as stipulated by the engineering department
- Perform modifications or updates (hardware and software) to injector systems as required
Requirements:
- Minimum Associates degree in Electrical Engineering/Electronic Technology, BioMed, or combination of education and experience providing equivalent knowledge
- 1+ years experience in service, troubleshooting, analyzing and formulating solutions of electro-mechanical equipment , or Clinical Technologist experience (CT/MR)
- Strong verbal, interpersonal and communication skills
- Customer service orientation
- Excellent analytical skills, especially in problem solving
- Electro-mechanical and hand-tool skills, i.e. wrenches and screw drivers
- Working knowledge of analog and digital electronics
- Knowledge on the use of measurement equipment (i.e. Digital Multi Meter, caliper, micrometer)
- Computer experience: PC, Microsoft Office and database applications
- Familiarity with ISO, FDA regulations, Good Manufacturing Procedures (GMP) and Quality Systems
- Ability to maintain accurate documentation (e.g., record trace ability information onto routers, and transact materials online)
- Ability to work as a team player while working autonomously within a defined region
Benefits:
- Paid Time Off
- Company Holidays & Paid Family Leave
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Annual incentive plan
- 401k savings plan contributions
- Flexible working arrangements
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