Field Service Technician II
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Job Description
Service Technician for Data Center Cooling systems providing maintenance and troubleshooting. Responsible for mechanical and electrical equipment service and customer support with a focus on HVAC solutions.
Responsibilities:
- Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
- Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
- Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
- Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
- Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
Requirements:
- High school diploma or equivalent
- Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred
- Ability to travel ~85% of the time to various job sites for commissioning and warranty work
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to stay on project through root cause analysis
- Excellent customer service skills with desire to exceed internal and external customer expectations
- Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery
- Preferred Trade/technical school or certification a plus
- Product experience with industrial HVAC equipment or similar electromechanical products preferred
- Strong experience in Microsoft Excel and Word
- Intermediate experience with commercial projects
- Building automation experience a plus
Benefits:
- Health
- Dental
- Vision
- Life
- STD
- LTD
- FSA
- HAS
- 401(k) Plan with company contributions
- First year, 4 weeks’ vacation (accrued)
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