Field Service Technician
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Job Description
Field Service Technician maintaining and repairing clean-fuel vehicle systems for Hexagon Agility. Troubleshooting CNG/LNG equipment while traveling nationwide to customer locations.
Responsibilities:
- Follow company and customer safety policies, quality and production procedures
- Provide exceptional customer service and technical support of products
- Manage installs, removal, modification, repair, maintenance, testing, and inspection tasks
- Troubleshoot and diagnose electrical or technical problems and determine solutions
- Respond to service requests and provide technical service and maintenance support at assigned customer locations
- Travel to end users, dealerships, OEMs, and company facilities nationwide
- Work safely with high-pressure systems up to 5,000 psi
- Lead field service repair teams during recalls and campaigns
- Represent the point of contact at customer locations, help drive service sales, and build relationships
- Evaluate situations, determine how to proceed, and keep customers informed of repair progress and status
- Communicate with customers and staff across multiple departments
- Develop a thorough understanding of Agility’s products and other makes
- Complete and submit paperwork, digital forms, and reports
- Maintain current knowledge of applicable local and national codes
- Capture Voice of Customer data to improve products and processes
- Manage vehicle and onboard inventory organization, audits, and transport tasks
- Assist with shipping parts from assigned mobile inventory to customers
Requirements:
- SAE automotive certification or equivalent technical training is a plus
- 2+ years of work experience on Hexagon Agility, CCFT (Momentum), A1 Alt Fuels and/or other natural gas vehicle fuel systems
- Fluent in both English and French preferred
- Ability to work independently and collaboratively to solve problems
- Ability to communicate professionally both verbally and written
- Excellent time management and organizational skills
- Proficient working with Concur, IFS, Freshdesk and Microsoft Teams is a plus
- Computer skills including Word, PowerPoint, Excel, and Outlook
- Must provide your own tools
- Must have experience/ability to read and understand engineering drawings
- Must have experience/ability to read and understand electrical schematics
- Must have a valid driver license and clean criminal background/driving record
- Experience/ability to bend stainless steel tubing and replicate hard lines in the field
- Ability to safely depressurize and defuel CNG and LNG fuel systems
- Cummins Insite, BlueiQ, Swagelok, forklift, fall protection, LO/TO training certificates
- NGVi (AFVi) or CSA tank inspector and Hexagon tank certifications
- Experience conducting CNG tank repairs and proper condemnation
- Ability to work unsupervised in remote locations for extended overnight periods
- Ability to travel up to 100% and leave on short notice
Benefits:
- Equal opportunity and affirmative action employer
- Reasonable accommodations for individuals with disabilities
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