Field Specialist, IGT
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Job Description
Field Specialist repairing and installing Philips IGT medical systems across Baden-Württemberg. Diagnosing technical, IT, and network issues while supporting customer satisfaction and regulatory compliance.
Responsibilities:
- Independently perform repairs and installations, including remote repairs and Field Change Orders
- Analyze faults across systems and identify solutions while considering clinical, technical, and commercial aspects
- Ensure customer satisfaction through professional communication, proactive escalation management, collaboration with internal and external partners, and guidance for colleagues
- Provide technical training during installations
- Coordinate small projects, such as relocations and upgrades
- Independently resolve IT and network issues
- Support Sales and Project Management with technical questions
- Provide relevant information and support customers as part of maintenance activities
- Fully document all activities in accordance with Philips quality standards
- Report safety-related deficiencies and comply with relevant processes
- Act as a Medical Devices Advisor in accordance with Section 31 of the German Medical Devices Act (MPG)
- Communicate with regulatory authorities, such as regional medical associations
Requirements:
- Field service experience, relevant knowledge of medical technology, and basic medical knowledge
- Excellent internal and external communication skills, a confident manner, reliability, and professional commitment
- Customer management skills, assertiveness, and professional escalation management
- Cross-functional collaboration and strong teamwork skills
- High flexibility, willingness to travel extensively and work across regions (>70%), including weekend work and 24/7 on-call availability
- Sound IT and networking knowledge
- Good MS Office skills and strong documentation abilities
- Experience in a radiology environment and expertise in radiation protection
Benefits:
- Attractive compensation in accordance with the IG Metall collective agreement
- 30 days of annual leave
- Subsidized Deutschlandticket
- Leasing options for private use, including bicycles, cars, smartphones, and more
- Philips University & Philips in Balance: a range of health, professional development, and personal development programs
- Philips Pension Fund: employer-funded retirement benefits
- Paid partner leave: two weeks of paid leave for partners in connection with the birth of a child
- Philips MyShop: discounted Philips products
- One paid day for volunteering
- Various team and cultural initiatives, including sustainability and diversity activities
- Company car with private-use option, subject to 1% taxation
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