Field Specialist
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Job Description
Field Specialist repairing and installing Philips IGT medical systems across Baden-Württemberg. Diagnosing technical, IT, and network issues while supporting customer satisfaction and regulatory compliance.
Responsibilities:
- Independently perform repairs and installations, including remote repairs and Field Change Orders
- Analyze faults across systems and develop solutions, considering clinical, technical, and commercial aspects
- Ensure customer satisfaction through professional communication and proactive escalation management
- Work closely with internal and external partners and provide guidance to colleagues
- Conduct technical training and handovers during installations
- Coordinate small projects, such as relocations and upgrades
- Independently resolve IT and network issues
- Support Sales and Project Management with technical questions
- Provide customer support as part of maintenance services
- Complete all documentation in accordance with Philips quality standards
- Report safety-related deficiencies and comply with relevant processes
- Act as a medical device advisor in accordance with Section 31 of the German Medical Devices Act (MPG) and communicate with regulatory authorities
Requirements:
- Field service experience, relevant knowledge of medical technology, and basic medical knowledge
- Excellent internal and external communication skills, a confident manner, reliability, and professionalism
- Customer management, assertiveness, and professional escalation management skills
- Cross-functional collaboration and strong teamwork skills
- High flexibility, willingness to travel extensively across the region, and readiness to travel more than 70% of the time, including weekend work and 24/7 on-call duty
- Strong IT and networking skills, good knowledge of MS Office, and confident technical documentation skills
- Experience in a radiology environment and certified expertise in radiation protection
Benefits:
- Attractive compensation in accordance with the IG Metall collective agreement
- 30 days of annual leave
- Subsidized Deutschlandticket public transport pass
- Leasing options for private use, including bicycles, cars, smartphones, and more
- Philips University and Philips in Balance: a range of health, professional development, and personal development programs
- Philips Pension Fund: employer-funded retirement provision
- Paid partner leave: two weeks of paid leave for partners in connection with the birth of a child
- Philips MyShop: discounted Philips products
- One paid day for volunteer work
- Various team and cultural activities
- Company car with the option for private use, subject to 1% taxation
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