Field Support Representative, Customer Success
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Job Description
Field Support Representative assisting Sidecar Health members in Ohio with their healthcare journeys. Collaborating with teams to ensure members utilize their benefits effectively.
Responsibilities:
- Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
- Act as in-person support for client groups and members after enrollment
- Assist our Account Management team in identifying and establishing relationships with key individuals and HR departments
- Work in a traditional member care capacity, answering calls, responding to web chats and/or emails
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members
Requirements:
- Reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area
- A track record of reliability, accountability, and strong communication
- A proactive mindset with strong problem-solving skills
- The ability to educate members on Sidecar Health best practices
- A desire to grow within the company
- Empathy and relationship-building skills
- Flexibility and open schedule availability
- Bilingual (preferred)
- Healthcare and/or insurance experience (preferred)
Benefits:
- Competitive salary (50k-55k) and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
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