Food Operations Analyst
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Job Description
Food Operations Analyst coordinating meal delivery and customer support for Foodsmart’s nutrition-driven healthcare platform. Resolving order issues and improving fulfillment for members across the U.S.
Responsibilities:
- Provide high-quality customer support to existing and future members, from initial inquiry to ongoing program questions
- Utilize resources, tools, and team members to quickly address member order fulfillment issues
- Ensure member orders are fulfilled accurately and to the highest quality standard
- Contribute suggestions to optimize the member ordering and fulfillment process
- Support other key needs as defined
- Coordinate food delivery for members enrolled in meal-delivery and support programs
Requirements:
- High school diploma or GED required
- Minimum of 2 years work experience in customer support roles
- Strong computer proficiency including good knowledge of Microsoft/GSuite applications
- Ability to troubleshoot and resolve client issues in real time
- Strong attention to detail, clear communication, and problem-solving skills to resolve member issues efficiently
- Ability to be flexible to shifts in priorities and thrive in autonomous work environments
- Self-motivated and driven
- Compassionate about members
- Detail oriented
- Driven to support members through quick yet thorough issue resolution
- Adaptable and ready to try new approaches
- Flexible to shifts in priorities and autonomous work environments
Benefits:
- Remote-First Company
- Unlimited PTO
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- 401k
- $5,000 annual bonus
- Registered Dietitian Sessions
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