Forward Deployed Product Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Forward Deployed Product Manager at Global Payments overseeing a complex, multi-module platform for a leading event organizer. Collaborating closely with client stakeholders to drive software delivery and enhance business operations.
Responsibilities:
- Be the forward-deployed product lead — embed with the customer, build trust, and become their day-to-day product point of contact for the engagement.
- Run discovery and requirements sessions directly with client stakeholders; surface the real need behind each ask, resolve ambiguity, and drive decisions.
- Translate high-level client objectives and race-day operational realities into clear, measurable functional requirements.
- Communicate relentlessly — progress, risks, trade-offs, and evolving requirements — to both the customer and internal leadership throughout the project lifecycle.
- Define, drive, and maintain the roadmap and backlog for the engagement across both delivery phases — an initial launch and a follow-on phase of enhancements.
- Write clear epics, user stories, and acceptance criteria from a detailed SOW spanning registration and checkout, payments and split settlement, dynamic pricing, race passes, transfers, on-site/race-day operations, identity/SSO, APIs/webhooks, and reporting.
- Prioritize ruthlessly — sequence initial feature development and ongoing change requests against firm delivery deadlines.
- Manage scope against the SOW — identify change requests, quantify their impact on estimate and timeline, and partner with account and delivery leadership to keep the engagement on track.
- Quarterback 2–3 development teams — align sprint goals, manage cross-team dependencies, and orchestrate release sequencing across interdependent modules.
- Prepare release objectives, milestones, and schedules with engineering, project management, design, and QA across all phases of development and launch.
- Partner with Business Analysts and designers to ensure designs and builds meet documented requirements and customer needs.
- Drive launch readiness — support UAT, cutover planning, and post-launch stabilization for race-day-critical functionality.
Requirements:
- 4+ years in a product management or product owner role
- Bachelor’s degree
- Embedded / customer-facing experience — prior forward-deployed, solutions, professional-services, or client-embedded PM work strongly preferred
- Proven track record of delivering complex software projects on time, on quality, and on budget
- Demonstrated experience writing epics, user stories, and functional requirements in an agile environment
- Experience coordinating multiple concurrent development teams and managing cross-team dependencies
- Exposure to SaaS and ecommerce product development; comfort with payments, APIs/webhooks, and third-party integrations
- Excellent communication skills, both verbal and written — able to be the trusted face of the product to an external customer
- Strong business acumen and the ability to translate client objectives into measurable requirements
- Ability to communicate effectively with different personalities and roles (development, sales, support, customer, analyst, executive) and build strong relationships.
Benefits:
- Equal opportunity employer
- Professional development opportunities
Similar Jobs
Senior Product Manager – IC
Senior Product Manager leading product for a developer-infrastructure platform at SigNoz. Driving product development while collaborating with users in a remote-first environment.
Senior Tech PM – Product Owner
Tech Project Manager in a venture studio for software and AI consulting. Managing client requirements and coordinating internal teams for project delivery.
Marketing Manager, Product Manager
Marketing Manager overseeing product marketing efforts for Igloo's smart access control solutions. Responsible for launching products, creating content, and enabling sales and product teams.
Associate Product Manager
Associate Product Manager focusing on operational effectiveness and cross-functional coordination in product delivery. Improving workflows and supporting high-quality product experiences at scale.
Product Manager
Product Manager driving B2B SaaS and AI-enabled software for procurement intelligence at Green Cabbage. Leading product initiatives from concept through delivery in a collaborative environment.
Senior Product Manager
Senior Product Manager at Precision Nutrition developing a Premium Membership and Coaching Software. Leading product strategy while collaborating with cross-functional teams.
Product Manager – AI Agent Studio
Product Manager leading AI Agent Studio initiatives for enterprise automation at Hypatos. Collaborating with teams to deliver AI solutions for document-heavy workflows.
Platform Product Manager, Identity – Trust & Safety
Platform Product Manager leading Trust & Safety initiatives to enhance user safety. Collaborating across teams to build products that protect a global community of users.
Senior Director of Product
Senior Director of Product overseeing the product vision and strategy for AI-native hiring platform. Collaborating closely with the CEO and leading a high-performing team in product and design.
Director, Product Management – Global Store Discovery
Director, Product Management leading iHerb’s global digital shopping discovery across all platforms. Driving strategy, roadmap execution, and cross-functional delivery for discovery experiences.
AI Product Manager
AI Product Manager responsible for strategy and execution of customer-facing AI solutions. Collaborating with engineering and data teams to integrate AI technologies in product development.
Senior Manager, Digital Customer Data Products – Product Manager
Customer Data Products Leader overseeing HVAC data initiatives. Driving enterprise data product strategy and execution with a focus on customer experience and AI-driven insights.
Product Manager, Boosters R&D
Product Manager responsible for developing new AI products at Boosters. Leading product strategy, user experience, and business impact in a fast-growing AI sector.
Regional Product Manager – Polyolefine
Regional Product Manager responsible for managing Polyolefins in the DACH region. Collaborating with suppliers and local sales teams to achieve growth targets.
Director of Product
Director of Product responsible for product vision and team leadership at Spellbook, an AI legaltech company. Driving roadmap execution and collaboration across engineering, design, and GTM.
Regional Product Manager – Polyolefine
Regional Product Manager overseeing polyolefin product lines in the DACH region, ensuring alignment with product strategy and sales support.
Honorartrainer, Produktmanagement, KI-Tools
Trainer in product management with AI tools ensuring learner success and motivation while teaching in a remote setup. Engaging learners in various formats and guiding project work from home.
Product Owner – Marketing
Product Owner driving improvements for AAPC's marketing website aapc.com. Collaborating with cross-functional teams to deliver actionable backlog items and measurable outcomes.
Senior Product Management Advisor – Enterprise Platforms
Product Management Senior Advisor at The Cigna Group focusing on enterprise transformation and modernizing financial workflows. Leading data-driven insights and enabling automation in a collaborative environment.
Product Manager – Search Ranking and Visibility Products
Product Manager at OLX responsible for product strategy and optimization in e-commerce and AdTech sectors. Collaborating on ranking algorithms and performance metrics.