Freight Agent
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Job Description
Independent freight agent connecting shippers and carriers through 4Leaf Services’ transportation brokerage platform. Managing rates, shipments, claims, and an independent book of business.
Responsibilities:
- Build and manage relationships with shippers and qualified freight carriers
- Negotiate competitive rates and terms while maintaining profitable freight transactions
- Coordinate and track shipments to ensure timely, accurate delivery performance
- Resolve transportation delays, claims, and service issues with all stakeholders
- Grow an independent book of business using company technology and support
Requirements:
- Prior experience in freight brokerage, with a strong understanding of how to generate freight and negotiate freight rates
- An established, active, and transferable book of business, along with established direct shipper relationships
- Experience overseeing the full freight lifecycle from booking through delivery
- Hands-on experience using freight brokerage technology, including load boards, Transportation Management Systems (TMS), carrier verification platforms, and customer relationship management tools
- Comfort working across major freight modes and types, including full truckload, LTL, reefer, flatbed, drayage, and specialized freight
- Strong working knowledge of freight brokerage compliance, including broker-carrier responsibilities, insurance requirements, and transportation compliance procedures
- Experience with fraud prevention in freight brokerage, including recognizing and preventing double brokering, carrier identity theft, fraudulent dispatchers, cargo theft, and suspicious changes to carrier contact or payment information
- Experience handling freight claims, cargo damage, shortages, delivery discrepancies, and related documentation and communication
- Availability to coordinate shipments across Eastern, Central, Mountain, and Pacific time zones as required by the customer base, and readiness to respond to urgent shipment issues outside standard business hours when needed
- 2+ years of experience as an Independent Freight Agent, Freight Broker, or Freight Sales Representative
- Experience using DAT and Truckstop for sourcing carriers, posting loads, negotiating rates, and monitoring freight market conditions
- Experience using McLeod, MercuryGate, Aljex, or similar TMS platforms
- Experience using Highway, Carrier411, RMIS, or similar tools for carrier onboarding, verification, and fraud prevention
- Experience using Salesforce, HubSpot, or other CRM platforms to manage shipper relationships, sales pipelines, customer outreach, and freight opportunities
- Availability for occasional weekend communication or load monitoring based on active shipments and customer requirements
Benefits:
- AIGentech™ Technology Platform with AI Load Building, In-System Bidding, Carrier Monitoring, Dynamic Pricing, Real-Time Tracking, Document Control, and Quick Pay options
- Full Back-Office Support including billing, invoicing, compliance, and administrative workflows
- Fully Remote work environment
- Access to a Digital TMS and National Carrier Network
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