Fulfillment Operations Generalist, Part-time, Temporary
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Job Description
Part-time fulfillment operations specialist managing e-commerce orders, 3PL coordination, inventory, and delivery performance. Supporting a direct-to-consumer client across Latin America.
Responsibilities:
- Manage customer orders throughout the fulfillment process, from order distribution through delivery
- Coordinate daily with fulfillment centers and 3PL partners regarding order volumes, operational issues, and fulfillment plans
- Serve as a key point of contact for fulfillment partners
- Monitor fulfillment KPIs and identify opportunities to improve operational performance
- Manage order queues and ensure orders are distributed according to established fulfillment rules
- Coordinate product substitutions when needed and ensure compliance with internal policies
- Track operational data, identify potential issues, and proactively support resolution
- Partner with Logistics to monitor carrier performance, delivery timelines, and network issues
- Collaborate with Customer Support, Customer Experience, and other internal teams to resolve fulfillment and logistics issues
- Support inventory monitoring to help maintain adequate product availability
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication skills
- Advanced English proficiency (C1)
- Strong organizational skills and ability to manage multiple operational priorities
- Proactive and flexible mindset, with ability to respond effectively to unexpected situations
- Proficiency in Microsoft Excel
- Availability to work approximately 25 hours per week
- Availability during weekday early-morning EST hours, including 5:00–9:00 AM EST
- Previous experience working with 3PL providers
- Experience in e-commerce, direct-to-consumer, fulfillment, logistics, or supply chain operations
- Familiarity with inventory management or order management systems
- Experience tracking operational KPIs and improving fulfillment processes
- Exposure to quality assurance or cost optimization initiatives
- Experience collaborating with technical or engineering teams to improve operational tools
Benefits:
- Competitive compensation in USD
- Access to learning platforms and professional development opportunities
- Flexible work environment
- Collaborative and multicultural teams
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