Fulfillment Specialist
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Job Description
Fulfillment Specialist managing logistics and order fulfillment for Verkada's AI-powered security solutions. Collaborating with Operations and Sales teams to ensure smooth dispatch and returns process.
Responsibilities:
- Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
- Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
- Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
- Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
- Collaborate with Finance on various returns / orders issues.
- Take on other projects and tasks to help support Verkada operations
- Own the LTL Workflow by independently scheduling freight carriers, managing complex logistics, and mastering essential documentation like BOLs and SLIs.
- Protect daily shipping deadlines by proactively pivoting between tracks on your own to ensure all daily operational deadlines are met.
- Abide by team PTO blackout dates: last 3 days of the month and last 7 calendar days before end of quarter.
Requirements:
- +2 years minimum experience in a call center setting
- +2 years minimum experience in logistics coordination, with a heavy emphasis on domestic LTL/freight scheduling and documentation (BOLs).
- Email handling and order entry experience in high volume environment
- Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
- Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
- Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
- Must be able to pass a customer service assessment
- NetSuite and Salesforce experience (not required, but a plus)
- Experience with international shipping and Tax/VAT overrides (not required, but a plus)
- Bachelor's Degree preferred
- Located in MST, CST, or EST timezone
- Proven ability to manage a daily workload with 90% autonomy. You don't just flag problems; you bring potential solutions to the table.
- Ability to maintain baseline speed and accuracy even as task complexity increases.
- Comfort navigating tech stacks (ERP, WMS, or logistics platforms) and investigating digital/physical data discrepancies.
Benefits:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
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