Fundraising Operations Coordinator
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Job Description
Fundraising operations coordinator supporting NPR and PBS public media stations through Salesforce and RevCRM. Managing donor issues, pledge drives, membership benefits, and fundraising data.
Responsibilities:
- Assist partner station development staff by researching and resolving donor issues submitted through the case management system
- Coordinate station pledge drives by creating campaigns and tracking pledge program performance and success
- Facilitate fulfillment of donor membership benefits, including thank-you gifts and pledge acknowledgements
- Assist other Fundraising Operations teams with special projects and day-to-day operational needs
- Maintain data quality and integrity within the CRM system
- Create donation forms to support partner station fundraising initiatives
- Work collaboratively with internal technology, marketing, and client services teams
- Perform occasional overtime/after-hours work to meet critical deadlines
Requirements:
- Strong written and verbal communication skills
- Ability to meet deadlines in a timely manner
- Highly organized and detail oriented
- Ability to work well with others in an inclusive and open environment
- Ability to troubleshoot and problem solve within a technological framework
- Commitment to learning and adapting within a fast-paced office environment
- Proficiency with the Microsoft Office Suite
- Familiarity with CRM systems is a plus
- Non-profit or non-profit-related experience through internships or college coursework is a plus
- Bachelor's degree or equivalent work experience preferred
- Recent graduates are encouraged to apply
Benefits:
- Professional development support
- Opportunity to learn non-profit fundraising practices
- Experience with Customer Relationship Management (CRM) systems
- Equal opportunity workplace
- Reasonable accommodations for applicants with a disability
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