General Manager – Operations
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Job Description
General Manager overseeing operations for Shermco Industries, providing electrical testing and engineering services in Canada. Leading field operations and business performance across multiple locations with substantial travel.
Responsibilities:
- Oversee daily service delivery across electrical testing, commissioning, protection & control systems, and maintenance services
- Ensure work is executed safely, efficiently, and in compliance with Shermco and industry standards
- Lead scheduling, dispatch, and workforce utilization across technicians, engineers, and specialists
- Ensure consistency in documentation, QA/QC processes, and field execution standards
- Provide subject matter leadership in protection and control systems, including commissioning, testing, troubleshooting, and system integration
- Support development and standardization of P&C procedures, practices, and documentation
- Oversee quality and technical accuracy of relay testing, settings verification, and system validation
- Mentor and develop technical staff in protection & control competencies
- Ensure compliance with NETA, CSA, utility standards, and client-specific requirements
- Lead, coach, and develop supervisors, engineers, and field personnel
- Drive workforce planning, recruitment, and succession strategies in partnership with HR
- Foster a culture of safety, accountability, collaboration, and high performance
- Conduct performance management, training, and career development planning
- Own and manage budgeting, forecasting, and financial performance of operations
- Build and maintain strong client relationships through consistent, high-quality service delivery
- Partner with Safety, HR, Finance, Engineering, and Sales teams to support business objectives
Requirements:
- Bachelor’s degree or diploma in Electrical Engineering, Power Systems, Business, or a related field (or equivalent experience)
- 10+ years of experience in electrical services, power systems, or industrial operations
- Strong experience in protection & control systems, including relay testing, commissioning, and troubleshooting
- Proven leadership experience managing multi-disciplinary field teams and business operations
- Demonstrated experience with P&L management, budgeting, and operational performance oversight
- Strong knowledge of WorkSafeBC, Canadian Electrical Code (CEC), CSA standards, and NETA practices
- Excellent leadership, communication, and decision-making skills
- Experience in workforce planning, scheduling, and large-scale project coordination
- Ability to operate effectively in a remote leadership role with frequent travel (up to 50%)
Benefits:
- Equal Opportunity Employer
- Drug-Free Workplace
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