German-Speaking Travel Support Advisor – Flights & Hotels
Posted 8ds ago
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Job Description
German-speaking travel support advisor handling flight, hotel, and package inquiries for a global online travel portal. Managing bookings, refunds, complaints, and customer reviews remotely from Greece.
Responsibilities:
- Manage traveler inquiries via phone, email, and chat regarding flights, hotels, and travel packages
- Handle cancellations, modifications, refunds, and payment clarifications
- Address travel-related complaints and provide professional resolutions
- Assist with extranet accounts
- Respond to customer reviews
- Serve as the primary point of contact for travelers from booking to arrival
- Work in a multilingual environment using English for systems, training, and internal team communication
Requirements:
- Native or C1-level fluency in German (mandatory)
- B2+ English proficiency for training, systems, and internal communication
- Customer-first mindset and passion for helping people, solving problems, and delivering excellent service
- Ability to thrive in a rotational shift environment, Monday–Friday and weekends
- Ability to work remotely from anywhere in Greece
- Complete a German and English language assessment
Benefits:
- Performance bonuses up to 10% of gross salary
- Edenred Ticket Restaurant meal allowance up to €100/month
- Work from home anywhere in Greece
- Flight tickets, 2 weeks of hotel accommodation, and real estate agency fee coverage (relocation Option 1)
- €250 relocation allowance and real estate agency fee coverage (relocation Option 2)
- 15 days of fully paid, in-depth training
- Private healthcare
- Free online Greek language courses
- Employee discounts on travel services
- Ongoing career development
- Modern offices available if you choose to visit
