Global Operations Specialist
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Job Description
Global Operations Specialist coordinating utilities, vendors, maintenance, and guest-ready furnished apartments. Supporting Furnished Quarters’ temporary residential experiences through Salesforce and cross-team operations.
Responsibilities:
- Coordinate utility setup and activation for new accommodations, service changes, disconnections, Wi-Fi upgrades, and internet-related issues
- Coordinate housekeeping, maintenance, inspections, arrivals, and departures to support accommodation readiness
- Review inspection reports, initiate corrective actions, and follow up on deficiencies before guest arrival
- Monitor maintenance and service requests and coordinate with vendors and property management for timely resolution
- Manage guest parking arrangements, reservations, usage, departure notifications, and billing records
- Track accommodation readiness, cleanliness, utilities, parking, and operational activities in Salesforce and designated systems
- Escalate readiness concerns and unresolved issues affecting the guest experience
- Build and maintain relationships with property management teams, housekeeping providers, utility companies, maintenance vendors, and parking partners
- Coordinate vendor access, Certificates of Insurance, elevator reservations, and service scheduling
- Ensure building requirements, policies, and access procedures are followed
- Collaborate with Accounting on parking billing and discrepancies
- Work across Guest Services, Operations, Global Leasing, Accounting, and other teams to support seamless operations and handoffs
- Use Salesforce cases, dashboards, reports, and other tools to organize priorities and workload
- Monitor assigned tasks and service requests against timelines and company standards
- Maintain accurate records and documentation of operational activities and resolutions
- Provide status updates and handoffs related to readiness, inspections, and service recovery
- Communicate timelines, roadblocks, and deadlines to the Global Solutions Manager
- Participate in weekend and holiday operational coverage, including monitoring readiness, coordinating corrective actions, escalating urgent issues, and providing handoff documentation
Requirements:
- High school diploma or equivalent required
- Bachelor’s degree in Hospitality, Business, Operations, or a related field preferred
- 3+ years of experience in hospitality, global mobility, serviced accommodations, relocation services, property management, or operations
- Proficiency with Microsoft 365, including Excel, Word, Outlook, and Teams
- Experience with Salesforce, Oscar, or similar operational platforms preferred
- Strong written and verbal communication skills
- Excellent organizational, prioritization, and time-management abilities
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently while collaborating effectively across departments and with external partners
- Ability to learn and adapt to company-specific software and systems
- Flexibility to participate in weekend and holiday operational coverage as business needs require
- Reliable internet connection and home workspace that supports focused, professional work during scheduled hours
- Ability to meet physical requirements with or without accommodations
Benefits:
- Medical, Dental, and Vision Insurance
- Life, Short- and Long-Term Disability Insurance
- Medical FSA and Commuter Benefits
- 401(k) with Company Match
- Fully remote work arrangement
- Work-life balance
- Inclusive, collaborative work environment
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