Growth Product Manager
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Job Description
Growth Product Manager in a fast-growing marketing technology company. Driving customer activation and retention for the Emma platform through data-driven insights and experimentation.
Responsibilities:
- Analyze customer behavior across the full lifecycle to identify friction points and opportunities that drive activation, adoption, and retention.
- Design, run, and evaluate experiments (including A/B tests) to improve onboarding, engagement, and time to value.
- Partner closely with Product, Marketing, and Customer Success to test and scale in-app experiences that improve customer outcomes.
- Optimize onboarding journeys to ensure customers quickly understand and realize the value of Emma’s core features.
- Identify opportunities to increase customer lifetime value through improved engagement, feature utilization, and upsell readiness.
- Support customer-facing initiatives such as webinars, feature walkthroughs, and product communications to drive adoption and awareness.
Requirements:
- 4+ years of experience in Product Management or growth-focused roles within a SaaS environment.
- Strong analytical skills with experience leveraging quantitative data and qualitative insights to inform decisions.
- Demonstrated understanding of customer onboarding, engagement, and retention strategies across the SaaS lifecycle.
- Proven experience running experiments and A/B tests to improve activation, engagement, or retention metrics.
- Excellent communication and collaboration skills, with the ability to work effectively across Product, Marketing, and Customer Success teams.
Benefits:
- Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
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