Head of Cloud Operations
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Job Description
HavocAI head leading cloud operations for defense and commercial autonomous systems. Directing SRE, DevOps, reliability, releases, incidents, and compliance.
Responsibilities:
- Lead and manage the SRE and DevOps teams, setting technical and operational direction across reliability, automation, and safe delivery.
- Hire, coach, develop, and manage performance for engineers across both functions.
- Own reliability and delivery practices including SLIs, SLOs, error budgets, on-call health, CI/CD, and infrastructure automation.
- Establish clear ownership and operating expectations across cloud reliability and delivery.
- Partner with engineering leaders to identify systemic reliability risks and prioritize improvements.
- Define and own change classes, approval paths, impact assessments, rollback plans, and approval records.
- Integrate change management with GitOps workflows using merged, signed, peer-reviewed pull requests.
- Own maintenance windows, freeze periods, emergency-change processes, release calendar, versioning strategy, and promotion across environments and tenants.
- Establish pre-deployment verification requirements and coordinate releases across Cloud Platform, Backend, Autonomy, and Frontend teams.
- Maintain audit-ready deployment and release records.
- Own the incident management framework, including declarations, severity levels, escalation paths, incident command, communications, and notifications.
- Run incident command during significant events and lead blameless post-incident reviews.
- Manage government-sponsor notification obligations for incidents affecting authorized systems.
- Distinguish incidents from problems and drive analysis of recurring issues.
- Maintain authoritative records of deployed systems, versions, digests, dependencies, baselines, and configuration drift.
- Produce audit-ready evidence for the ISSO and track POA&M remediation commitments.
- Translate security and compliance controls into practical engineering processes.
- Build automation to reduce manual compliance work and improve operational evidence reliability.
- Establish effective change, release, incident, reliability, compliance, and remediation processes within the first 12 months.
Requirements:
- 8+ years of relevant experience across change management, release management, incident management, technical program management, service management, SRE, DevOps, platform engineering, or related disciplines.
- Demonstrated experience leading or managing SRE, DevOps, or Platform Engineering teams, including hiring, coaching, and performance management.
- Strong understanding of modern cloud operations, software delivery, infrastructure automation, and production reliability.
- Experience establishing and operating change, release, and incident management processes in complex technical environments.
- Proven ability to coordinate complex initiatives across engineering teams and stakeholders you do not directly manage.
- Technical fluency sufficient to evaluate and challenge engineering impact assessments, deployment strategies, rollback plans, and root-cause analyses.
- Ability to remain calm, decisive, and directive during active incidents and make sound decisions under pressure.
- Strong written communication skills, particularly for incident communications, post-incident reports, operational documentation, and executive updates.
- Ability to create scalable processes that provide appropriate control without unnecessarily slowing engineering teams.
- Strong ownership, judgment, and comfort operating in a fast-moving and ambiguous environment.
- Must be a U.S. Citizen and able to obtain and maintain a U.S. Government security clearance.
- Prior incident command experience in a regulated, defense, government, or safety-relevant environment.
- Experience operating cloud systems subject to U.S. Government authorization or compliance requirements.
- Familiarity with POA&Ms, security authorization processes, configuration baselines, and audit evidence management.
- Experience implementing GitOps-based change and release processes.
- Knowledge of ITIL practices or equivalent hands-on experience developing effective service management processes.
- Experience with tools such as Jira, PagerDuty, status pages, runbook platforms, and incident management systems.
- Experience with Kubernetes, infrastructure as code, CI/CD platforms, observability systems, and modern cloud infrastructure.
Benefits:
- 100% Employer paid Health, Dental and Vision Insurance for you and your families
- Life Insurance (Employer Paid)
- Ability to participate in the companies 401k program (Matching)
- Unlimited PTO policy with an enforced 2 week minimum
- Equity Package
- Work / Home Office Stipend
- Global Entry
- 16 Week Paid Parental Leave
- Monthly Health and Wellness Stipend
- Bonus
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