Head of Operations
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Job Description
Head of Operations owning billing, contracts, recruiting, and compliance for Whippy’s AI communication platform. Building the operational team and systems for scale.
Responsibilities:
- Own revenue operations, including billing, collections, payments, quote-to-cash, sales operations, commission calculations, deal desk support, HubSpot setup, and account changes
- Manage contracts using company templates, including order forms, MSAs, NDAs, and partner agreements
- Manage vendors and SaaS, including renewals, usage audits, seat counts, and costs
- Administer partner revenue sharing, payments, records, pipeline, and co-marketing logistics
- Run recruiting operations for open roles except final interviews
- Manage sourcing, outreach, scheduling, Ashby pipeline, offers, Deel, onboarding, offboarding, PTO, expenses, and review cadence
- Hire and manage an Operations Associate
- Document processes so junior employees can run them
- Own enterprise security and data review materials and SOC 2 readiness
- Manage access control, offboarding security, and tooling to prevent financial or data leakage
- Progress toward operating cadence, partner strategy and enablement, pricing and deal modeling, and industry expansion research
- Reconcile systems, eliminate overdue invoices, and transition operational ownership away from the CEO
Requirements:
- Experience building an operations function from scratch
- Hands-on experience with billing, collections, contracts, and systems
- Experience managing people and building processes others can run independently
- Experience handling important matters with partners, vendors, and customers
- Willingness to be hands-on for the first six months
- Highly organized, clear written communication, and comfort being direct with a founder
- Fluent written and spoken English
- Ability to work US Eastern hours
- Experience at a SaaS company
- Staffing or HR tech experience is a plus, not a requirement
- Experience personally administering operational tools such as Stripe, HubSpot, Salesforce, an ERP, PandaDoc or DocuSign, Deel, or an ATS is requested in the application form
Benefits:
- Bootstrapped and profitable company
- Remote work
- Opportunity to build and lead the operations function
- High growth and expanding scope
- Exposure to operating cadence, partner strategy, pricing, deal modeling, and industry expansion research
- Flexible location across Latin America or the United States
- WeWork office available in Buenos Aires
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