Health Coach Consultant – Registered Nurse
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Job Description
Health Coach Consultant at CVS Health engaging in telephonic coaching for members with chronic health needs. Collaborating to empower informed healthcare decisions and support healthier behavior changes.
Responsibilities:
- Conduct clinical assessments and review health data to evaluate member needs and program eligibility
- Assess member readiness, health literacy, and technology capability
- Engage members in chronic condition support and personalized coaching
- Provide individualized telephonic health coaching using motivational interviewing
- Support sustainable behavior change and promote positive health outcomes
- Empower members to make informed healthcare decisions
- Apply clinical guidelines, policy criteria, and regulatory standards
- Consult with supervisors and Medical Directors to address barriers
- Identify and escalate quality-of-care concerns
- Provide accurate health information to support understanding
- Develop and maintain individualized care plans
- Document all interactions per regulatory and accreditation requirements
- Monitor progress and adjust plans to meet member needs
Requirements:
- Registered Nurse must hold an unrestricted nursing license and reside in a compact state with multi-state/compact privileges and have the ability to be licensed in all non-compact states.
- 3+ years of acute adult Medical-Surgical RN experience
- High-speed, hard-wired internet connection
- Proficiency with Microsoft Office (Word, Outlook, Excel, Teams, PowerPoint), multi-system navigation and keyboarding
- EMR documentation experience
- Excellent communication skills
- Ability to work independently and collaboratively
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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