Healthcare Advocate
Posted 6ds ago
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Job Description
Healthcare Advocate supporting seniors and caregivers in navigating healthcare complexities through care advocacy experience. Joining a care navigation team at Baba to provide guidance and support.
Responsibilities:
- Develop trusting relationships with patients, grounded in listening, respect, and clarity.
- Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs.
- Create individualized care plans that integrate medical, social, and behavioral supports.
- Support patients across a range of needs, including:
- Connecting to local services (transportation, meal delivery, home care, social supports)
- Analyzing medical bills and helping with claim appeals or explanations
- Identifying medication cost savings, co-pay assistance, or formulary options
- Linking to social support networks (caregivers, community programs, peer groups)
- Organizing and maintaining medical records, care histories, and provider communication
- Coaching and supporting patients on best practices for managing conditions and navigating care
- Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness.
- Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience.
- Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.
Requirements:
- 3+ years’ experience in care management, patient advocacy, case management, or clinical social work (especially working with older adult or Medicare populations)
- Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals
- Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations
- Empathy, patience, and strong communication skills— you can explain complex things simply
- Comfort working with digital tools, EMRs / care-management software, and adapting to new tech
- Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model
- Organized, proactive, and able to juggle multiple priorities without losing quality
Benefits:
- Minimum 20 hours of availability per week (Monday-Sunday)
- Flexibility in choosing part-time or full-time engagement
