Healthcare Customer Service Representative
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Job Description
Healthcare Customer Service Representative providing first-class support via phone and email. Focused on processing medical record requests and reviewing patient insurance claims.
Responsibilities:
- Provide empathetic, first-class support to customers via phone and email
- Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare
- Process, validate, and respond to inbound medical record requests
- Review patient insurance claims and verify benefits
- Manage multiple software applications, perform data entry, and document correspondence
Requirements:
- Healthcare Support Experience
- Phone/Email/Chat Experience
- Customer Service Experience (1 year)
- Call Center Experience (1 year)
- Technical Support Experience
- Health Insurance Verifications Experience (Highly Preferred)
- Medical Billing or Coding (Highly Preferred)
- Medical Office Data Entry
- HIPAA
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Comprehensive wellness programs
- Professional growth opportunities
- Internal mobility encouragement
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