Homeless Services, Coordinated Entry System Coordinator
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Job Description
CES Coordinator implementing HUD Coordinated Entry and housing-referral systems for ICF’s advisory and technology services. Analyzing HMIS data, training providers, and improving housing placements.
Responsibilities:
- Implement CoC CES policies, procedures, and requirements, including CES assessment tools, prioritization policies, referral processes and workflows, HMIS technologies, project-level eligibility, and matching protocols
- Administer and manage coordinated entry procedures to reduce unit vacancies, expedite referrals from CES to housing, and improve move-in processes
- Gather and analyze data on household strengths, barriers, service offerings, and eligibility criteria
- Implement standardized CES guidance, including housing applications, service coordination, and data tracking
- Support cross-functional, interagency, and system-wide collaboration to identify workflow issues and develop solutions
- Develop training materials, compliance training, operational forms/guides, FAQs, and toolkits
- Translate policy requirements and technical documentation into action-oriented CES processes
- Coach and facilitate service providers and CES partners on protocols and procedures
- Identify process improvements to increase timely referrals to eligible and prioritized housing options
- Provide field-based support, staffing augmentation, direct training, technical assistance, capacity building, and quality assurance monitoring
- Build relationships with CES providers, access sites, affordable housing providers, behavioral health partners, and substance use treatment facilities
- Examine HMIS and CES data to identify trends and inequities and recommend policy and programmatic improvements
- Maintain secure communication channels to protect client privacy and confidentiality
Requirements:
- Bachelors’ degree in fields related to Human Services, Public Policy and Administration, Business, or Social Welfare; equivalent experience may be considered
- Minimum two years directly related experience with Continuum of Care program and HUD Coordinated Entry programs
- Understanding of the Continuum of Care program and HUD Coordinated Entry Requirements as defined in the CoC Program interim rule and HUD Notice CPD-17-01
- Knowledge of HUD resources and guidebooks on CES topics
- Excellent verbal, interpersonal and written communication skills
- Ability to explain complex concepts to non-technical stakeholders
- Strong organizational, facilitation, conflict resolution, and problem-solving skills
- Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines
- Experience managing sensitive information and maintaining confidentiality
- Knowledge of Housing First, trauma-informed care, person-centered service delivery, and racial equity principles
- Experience facilitating case conferencing or multidisciplinary coordination meetings, managing conflict, and attaining consensus across multiple stakeholders
Benefits:
- Equal opportunity employer
- Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
- Confidential accommodation support
- Benefits information provided under the Transparency in (Benefits) Coverage Act
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