IBM Power i Engineer
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Job Description
IBM Power i Operations Engineer supporting Pellera’s managed infrastructure services. Managing monitoring, incidents, backup, recovery, and HA/DR operations for customer environments.
Responsibilities:
- Provide 24x7x365 operational support for IBM Power i systems
- Accept and resolve customer IBM i operational tickets
- Use monitoring or automation tools such as Halcyon
- Monitor system health, performance, and availability
- Execute incident management and troubleshooting activities
- Perform event management and service request fulfillment
- Administer backup and recovery operations
- Monitor PTF update progress
- Manage Job Scheduler and Job Queue tasks
- Monitor and respond to system message queues
- Support HA/DR replication tools such as MIMIX, Itera, and QED
- Participate in disaster recovery testing exercises
- Integrate with customer ticketing systems and service desks
- Document operational procedures and runbooks
- Create work instructions for future team use
- Maintain system stability, performance, availability, and adherence to customer SLAs
Requirements:
- 3–7+ years IBM Power i experience
- IBM i (iSeries / OS/400) experience
- HA/DR technologies experience, including MIMIX and QEDD
- IBM i Access Client Solutions experience
- IBM i BRMS experience, including physical and virtual tape libraries
- Strong verbal and written communication skills in English
- ITIL process knowledge
- Strong troubleshooting skills
- Ability to work in 24x7 environments
- Managed services experience preferred
- Degree in IT or equivalent experience
- Ability to lift up to 15 pounds at times
- Prolonged periods of sitting at a desk and working on a computer
Benefits:
- 24x7x365 managed services delivery model
- Remote work arrangement for the United States or offshore locations
- Exempt position
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