IMO Support Specialist
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Job Description
IMO Support Specialist conducting medical-opinion research for Clay Consulting’s veterans’ healthcare exams. Supporting providers and claimants through accurate tracking and administrative coordination.
Responsibilities:
- Conduct IMO research accurately and on time as defined by the manager
- Complete the daily IMO Support Tracker to document research performance
- Meet minimum weekly IMO requirements set by the IMO Support Manager
- Maintain regular communication with the IMO Support Manager to offer feedback and updates
- Follow the weekly provider IMO allocation given by the manager
- Train and support new IMO Specialists as needed
- Assist with administrative tasks as assigned
- Support healthcare providers and claimants through administrative and clinical tasks related to VA Claim Exams (C&P Exams)
Requirements:
- High School Diploma or equivalent
- Proficiency in phlebotomy is mandatory
- Knowledge of general office equipment (computer, fax, copier, scanner, phone)
- Proficiency with Microsoft Word, Outlook, Excel, and Internet
- Strong understanding of HIPAA regulations and confidentiality requirements
- Ability to type 40+ WPM
- Excellent written and verbal communication skills
- Strong attention to detail and commitment to high-quality work
- Effective organizational skills, with the ability to work independently and manage time well
- Ability to focus in a busy environment and manage pressure and stress productively
- Dependable, follows company policies, and adapts well to change
- Previous experience as a Medical Assistant or in a healthcare setting is preferred
- Completion of an accredited Medical Assistant program or relevant certification is preferred
Benefits:
- Competitive benefits
- Equal opportunity employment
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