Implementation & Operations Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Implementation & Operations Lead responsible for strategic operational processes at Walker Advertising. Managing client program implementation and partnering with leadership for scaling initiatives.
Responsibilities:
- Own the full implementation lifecycle — from legal retainer editing and upload through activation — across the Retainer Program, Afterhours Support, and Always Connected Lead onboardings consultatively
- Guide clients through their first three leads, proactively diagnosing gaps and coaching offices toward optimal setup
- Anticipate activation risks early, escalating systemic issues to the Director of Retained Leads with context and recommendations
- Maintain technical ownership of platform setup across different software
- Partner with client services leadership on operational projects — package cleanup, setup corrections, fulfillment issues
- Serve as a go-to resource for client services team members and sales on complex accounts, escalations, and new program setup
- Contribute to process documentation, PBI discussions, and scalable workflows that strengthen the team
- Serve as the last line of defense for large buys and strategic accounts, conducting thorough pre-launch QA reviews
- Proactively audit account configurations before errors reach clients
- Collaborate with the AI team to identify where bots and AI-enhanced tools can reduce manual effort, improve accuracy, and streamline implementation workflows
Requirements:
- A strategic thinker with high attention to detail — you evaluate and improve, not just execute
- Experience in contract review, client onboarding, or technical implementation strongly preferred
- Confident consulting clients directly on best practices, not just answering questions
- Able to manage multiple complex implementations simultaneously without losing accuracy
- Genuinely curious about AI and automation, and how emerging tools can transform operations
- Strong cross-functional communicator across sales, client services, technical teams, and external clients.
Benefits:
- 3 Weeks Paid Time Off
- 12 Weeks of Guaranteed Paid Parental Leave
- Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
- 401(k) Retirement Savings Plan
- Wellness Initiatives/Employee Assistance Program
- Rewards and Recognition Programs
- Career Development Opportunities
Similar Jobs
Specialist - Operation & Optimization of PV Systems – Part-time
Support for operating and optimizing photovoltaic and battery storage systems at Swiss Renewable Solutions AG. Role involves performance monitoring and optimization initiative development.
Administrative Coordination and Operations Management
Operations Coordinator for Huppée agence créative handling documentation and project tracking. Supporting the founder and ensuring organizational efficiency in a fast-paced environment.
Director, Global Operations
Director of Global Operations overseeing operational effectiveness and AI transformation efforts in global health organization. Leading cross-functional initiatives and managing diverse teams across multiple geographies.
Director, Franchise Operations – Advanced Hydration
Senior National Sales Executive responsible for developing relationships and driving brand sales in the beverage industry. Leading business planning and collaborating with key partners to foster growth.
CSSP Operations Training Lead
CSSP Operations Training Lead at Guidehouse developing comprehensive training programs aligned with mission needs. Coordinate sessions, track completions, and ensure workforce readiness in cybersecurity operations.
IT Operations Director
IT Operations Director leading Service Desk and Infrastructure Engineering at Sentinel Blue. Overseeing IT operations lifecycle, ensuring reliability and security across client environments.
Manager, Agency & Operations
Manager of Retail Media at Kraft Heinz focusing on shaping strategies and optimizing media agency partnerships. Overseeing operations for best-in-class retail execution with a strong emphasis on collaboration and performance.
Director, Digital Operations
Director of Digital Operations leading financial and operational planning for the $700MM Digital Services portfolio. Collaborating with cross-functional teams to advance enterprise objectives.
Sales Ops Manager
Sales Ops Manager at Gartner optimizing processes for effective sales organization. Leading cross-functional projects to drive sales productivity and improve operational strategy.
Brand Operations Specialist
Brand Operations Specialist coordinating Brand team operations for Genesys. Managing schedules, meetings, and initiatives while leveraging AI for operational efficiency.
Senior IT Operations Specialist
Senior IT Operations Specialist at Rise8 managing cloud-based services for government organizations. Lead operational tasks, collaboration across teams, and ensure compliance with NIST standards.
IT Operations Specialist III
IT Operations Specialist managing services within a cloud-based Kubernetes platform on AWS GovCloud for Rise8. Ensuring reliability, support, and innovative solutions including AI-augmented practices.
Infrastructure Operations Specialist
Infrastructure Operations Specialist ensuring technology infrastructure operational reliability via monitoring and incident response. Supporting security alerts and engaging operational procedures with the team.
Head of Strategic Operations – Sr. Manager/Director
Lead Strategic Operations at Collective, redefining how businesses-of-one function. Manage workflows and a team to enhance operational efficiency in a financial service context.
Head of Service Operations – Sr. Manager/Director
Head of Service Operations at Collective ensuring high-quality execution of integrated financial services. Managing workflows and team operations in a process-driven environment.
Technical Operations Generalist
Technical Operations Generalist supporting internal tooling ecosystem for a fast-growing marketplace company. Focused on improving operational efficiency and system automation.
Senior Operations Analyst
Operations Sr. Analyst providing support in managing benefits for ESI Markets at Cigna Group. Responsible for operational tasks related to benefit set-ups and ensuring compliance standards are met.
Operations Supervisor – Snow & Landscaping
Operations Supervisor leading client-centric team to ensure service delivery for facility services provider. Driving customer service experience by analyzing performance metrics.
VP of Operations
VP of Operations at American Safety Institute leading operational transformation for transportation training. Overseeing customer success and back-office functions for efficient growth.
Senior Enablement Strategy – Ops Manager
Senior Enablement Strategy & Ops Manager at Vanta shaping operational excellence in revenue enablement with strategic insights and data-driven frameworks.