Implementation Support Specialist
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Job Description
Implementation Support Specialist supporting SmithRx’s pharmacy benefit management platform during client implementations. Coordinating requirements, project plans, systems data, and go-live activities.
Responsibilities:
- Serve as the main point of contact for TPAs during new group implementations
- Gather TPA requirements, including contacts, due dates, account structures, group numbers, invoicing, ID cards, and eligibility files
- Document requirements in standard project templates and tools
- Maintain detailed project plans and open-items logs
- Coordinate daily tasks for Implementation Managers and/or Specialists
- Support data entry for new group implementations
- Build client profiles using the CRM tool
- Liaise between contracting, invoicing, and Implementation teams
- Provide go-live support to implementation staff and TPAs
- Participate in post-go-live discussions to improve performance
- Participate throughout the new group implementation lifecycle
- Participate in internal and external client meetings
- Organize high-volume tasks and meet deadlines and project milestones
- Ensure attention to detail across project requirements
- Take initiative and multitask effectively
Requirements:
- Bachelor's degree or equivalent work experience preferred
- Healthcare and/or pharmacy experience strongly preferred
- Experience coordinating complex tasks across multiple projects and clients
- Experience in a customer service role
- Corporate experience preferred
- Proficiency in Microsoft Office required
- Proficiency in the Google platform/apps preferred
- Proficiency using Salesforce
- Strong communication skills via face-to-face meetings, conference calls and written correspondence
- Strong team orientation and desire to succeed
- Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
- Ability to work with tight deadlines and solve for near term deliverables
- Ability to manage multiple projects and tasks with grace, efficiency, and ownership
Benefits:
- Medical, Pharmacy, Dental, Vision, and Life Insurance
- AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
- Time off programs
- Mental health support
- Bonuses, commissions, or equity may be available
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