Infrastructure Operations Specialist
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Job Description
Infrastructure Operations Specialist ensuring technology infrastructure operational reliability via monitoring and incident response. Supporting security alerts and engaging operational procedures with the team.
Responsibilities:
- The Infrastructure Operations Specialist is responsible for the day‑to‑day operational reliability of the firm’s technology infrastructure through continuous monitoring, incident response, and structured escalation.
- This role serves as a first and second line of defense for infrastructure‑ and security‑related alerts, executes documented response playbooks, and ensures consistent operational and audit evidence.
- This position is intentionally scoped to focus on monitoring, response, and coordination, while platform ownership, configuration, and engineering responsibilities remain with Systems Administrators and Infrastructure Engineers.
- Two positions will be established, with one on each coast, to extend business‑hours coverage in a cost‑effective manner.
Requirements:
- 2–4 years of experience in IT operations, infrastructure support, NOC, service desk escalation, or similar roles.
- Strong understanding of enterprise IT environments, including cloud platforms, identity systems, networking, and endpoint fundamentals.
- Experience working with monitoring, alerting, and incident management tools.
- Familiarity with structured escalation processes and operational runbooks.
- Strong documentation, troubleshooting, and communication skills.
- Working knowledge of ITIL‑based service management concepts.
- Security‑first mindset with an understanding of operational risk and compliance considerations.
- Experience supporting cloud environments (Azure and/or AWS).
- Exposure to infrastructure security tooling and incident response workflows.
- Experience working in regulated or audit‑driven environments.
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Kaiser Medical plans available in California
- Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
- Two comprehensive Dental Plans
- Vision Insurance Plan
- Dependent Care Savings Account for child and dependent care.
- 14 Company Paid Holidays including a full week off at Thanksgiving.
- Generous paid time off program for vacation and sick days
- Employee Assistance Plan
- Family Medical Leave
- Paid Parental Leave (8 weeks)
- Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Adoption Assistance Reimbursement Program
- Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
- 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
- Pet Insurance
- Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing
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