Ingeniero de Procesos – Banca
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Job Description
Ingeniero de Procesos Remote at Keppri designing and implementing customer service process solutions. Collaborating with key functional areas to enhance customer experience.
Responsibilities:
- Diseñar e implementar modelos de procesos detallados para las soluciones desarrolladas en las células que participa.
- Estabilizar la implementación de procesos en colaboración con áreas funcionales clave.
- Aportar junto a los equipos de Diseño y Producto con el diseño de procesos que garanticen la entrega de valor en la experiencia al cliente o empleado.
- Actualizar la caracterización de procesos a través de las transiciones arquitectónicas.
- Liderar y fomentar la creación conjunta de experiencias de cliente y empleado en el diseño de procesos.
- Implementar técnicas analíticas, de modelado y optimización para la optimización de procesos.
- Apoyar estrategias de democratización del conocimiento dentro de la organización.
Requirements:
- Mas de 3 años de experiencia comprobada en diseño y optimización de procesos
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