Insurance Liaison
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Job Description
Insurance Liaison helping U.S. families navigate insurance coverage for Cranial Technologies’ infant cranial and ear-shape treatments. Coordinating authorizations, eligibility research, and treatment-cost communication.
Responsibilities:
- Provide outstanding customer service to families
- Coordinate information between referring physicians, insurance companies, and treatment clinics
- Obtain insurance authorizations
- Research, review, and document benefits, eligibility, and authorization requirements in the system alongside the Verifications Team
- Accurately review benefits and eligibility so families can make informed treatment-cost decisions
- Communicate cost shares, co-payments, and financial responsibilities with patients' families
Requirements:
- 1 – 2 years customer service or related experience
- 1 – 2 years experience with computer software such as Microsoft Outlook and Adobe
- Investigative, curious and problem solving mindset
- Strong organizational skills and attention to detail
- Self-motivated, task-oriented mindset with a strong ability to multi-task
- Ability to work on a team as well as independently
- Personable, warm, empathetic, and professional verbal and written communication style with team members as well as those seeking treatment
- Applicants must be authorized to work for any employer in the U.S.
- Unable to sponsor or take over sponsorship of an employment Visa at this time
Benefits:
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
- Opportunity for performance based bonuses
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