Insurance Support Specialist
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Job Description
Insurance Support Specialist at Revyse handling commercial insurance tickets and supporting vendor compliance programs. Collaborating with teams to enhance customer satisfaction in a startup environment.
Responsibilities:
- You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
- You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
- You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
- You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
- You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.
Requirements:
- A strong technical aptitude with proven experience in insurance (specifically commercial lines) and customer service within a fast-paced, tech-driven environment.
- A “measure twice, cut once” mentality. Your work is wildly accurate.
- Insurance domain knowledge and exposure to the relationship between operators and vendors.
- Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule.
- Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately.
- Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers.
- Experience in technical documentation and the creation of client-facing materials.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality.
- Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment.
Benefits:
- Collaborative remote-forward work environment with a SUPER passionate and talented team.
- Trust falls are part of our DNA. We care about our well-being at work.
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