Intake Specialist Bilingue – Procesos Migratorios
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Job Description
Intake Specialist acting as initial contact for clients, ensuring smooth onboarding and accurate information collection. Requires strong English skills and knowledge of immigration laws and processes.
Responsibilities:
- Actuar como enlace inicial entre los clientes y el equipo legal, ofreciendo orientación clara sobre la documentación requerida y los próximos pasos.
- Recopilar, verificar y organizar la información del cliente cumpliendo con los estándares legales y de la empresa.
- Mantener registros precisos en el sistema de gestión de casos.
- Comunicarte de manera efectiva con los clientes por teléfono, correo electrónico y reuniones virtuales en inglés (y portugués si aplica).
- Colaborar con abogados y asistentes legales para garantizar una preparación de casos oportuna y precisa.
- Manejar información sensible con el más alto nivel de confidencialidad y profesionalismo.
- Brindar un servicio al cliente excepcional y resolver consultas de manera rápida.
Requirements:
- Dominio avanzado del inglés (oral y escrito).
- Conocimiento de procesos migratorios y terminología legal.
- Gran atención al detalle y habilidades organizativas.
- Capacidad para gestionar múltiples tareas y establecer prioridades.
- Pensamiento crítico y habilidades para resolver problemas.
- Empatía y sensibilidad cultural al tratar con clientes de diversos orígenes.
- Discreción e integridad en el manejo de información confidencial.
Benefits:
- N/A
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