Integrations Consultant
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Job Description
Integrations Consultant handling customer onboarding and training for non-profit software. Delivering customer success through tailored solutions and effective communication in a dynamic team.
Responsibilities:
- Conduct remote software onboarding and training engagements on all Omatic Software products
- Develop expertise on Omatic products and remain well-versed on product features and functionality
- Accurately assess customer requirements
- Configure systems and provide testing support
- Write and deliver professional documentation customized to the individual needs of each customer
- Deliver engagements on time and within budget
- Accurately track and report project hours, notes, and status within Omatic’s internal systems
- Conduct internal software trainings
- Assist Omatic Sales with selling Onboarding services
Requirements:
- Experience with Salesforce, Salesforce NPSP import and/or data migration processes; Salesforce Admin Certification is a plus!
- Experience with Raiser’s Edge, Raiser’s Edge NXT, Altru; Raiser’s Edge Certification is a plus!
- Experience using other non-profit systems including email marketing, peer-to-peer fundraising, online donations, events management and alumni or membership management a plus!
- Project Management including scheduling, task management and the ability to work with multiple customers and projects simultaneously
- Superior time management skills
- Must possess excellent written and verbal communication skills, with the ability to identify and target needs, define technical concepts, and deliver accurate project deliverables
- Attention to detail with a strong ability to organize, manage, and execute projects as assigned
- Technically savvy
- Ability to thrive in a fast-paced team environment
- Ability to work with a variety of skill levels
Benefits:
- Professional development
- Creative technical solutions to complex data issues
- Engage in professional development to ensure ongoing industry knowledge
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