Internship – IT Customer Support, m/f/d
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Job Description
IT support intern assisting ECSO CLOUD’s cloud-hosting and housing services. Handling helpdesk tickets, hardware/software maintenance, troubleshooting, and IT rollouts.
Responsibilities:
- Support the IT support team in daily operations (1st and 2nd level support)
- Receive and process support requests via email and ticketing system
- Install, configure, and maintain hardware and software
- Analyze and resolve issues in collaboration with experienced colleagues
- Document IT processes and support cases
- Assist with internal IT projects and rollouts
Requirements:
- Basic knowledge of Windows and/or Linux operating systems
- Interest in networking technologies, cloud services, and IT security
- Previous experience in IT support is an advantage but not required
- Analytical thinking, a structured approach to work, and strong problem-solving skills
- Team spirit, excellent communication skills, and enjoyment of working with people
Benefits:
- Insight into modern IT environments and cloud technologies
- Hands-on experience working as part of a dynamic team
- Personal guidance and the opportunity to actively contribute your own knowledge
- Flexible working hours and, where applicable, remote work opportunities
- Opportunity for long-term collaboration after the internship
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