Issue Management Coordinator
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Job Description
Issue Management Coordinator leading fraud, KYC, and compliance remediation at TD, a global banking institution. Managing operational teams, corrective action plans, risk frameworks, and regulatory readiness.
Responsibilities:
- Support fraud prevention, insider threat management, and Know Your Customer (KYC) oversight
- Lead and coordinate remediation of compliance issues and corrective action plans
- Partner with business lines and second-line-of-defense teams to drive accountability and return to compliance
- Manage a departmental unit within the Collection/Fraud Operations group
- Manage supervisors and teams of exempt and non-exempt employees
- Provide leadership, mentoring, and coaching through subordinate supervisory employees
- Establish goals and objectives for regular operations and special projects
- Develop plans to manage operational performance and achieve short- and long-term goals
- Oversee completion of goals, objectives, and deadlines
- Research and resolve issues spanning multiple operational and company areas
- Delegate tasks and authority to improve performance, responsiveness, and efficiency
- Monitor progress toward goals and project completion
- Manage operational communications between internal and external units
- Develop policy or procedure changes to improve communications
- Lead and develop staff; provide guidance on staffing, appraisals, salary recommendations, promotions, and terminations
- Evaluate policies and recommend and implement approved improvements
- Participate in bank conversions, including project plan maintenance, task completion, and migration of functions
- Ensure compliance with applicable state and federal regulations, risk management requirements, and corporate standards
- Support satisfactory audits and examinations
- Develop and implement strategic plans and provide leadership and corporate vision
- Implement unit changes or reorganizations to improve operational performance and efficiency
- Assist in setting operational goals and meeting performance standards
Requirements:
- Bachelor's degree required or experience equivalent to a Bachelor's degree
- 7+ years of related experience
- Operational management experience specific to the section of operations managed
- In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed
- Strong leadership, delegation, coaching, and mentoring skills
- Excellent problem/conflict resolution skills
- Excellent written and verbal communication skills
- In-depth knowledge of relevant banking rules and policies
- Ability to balance competing priorities and make sound decisions within and outside established policy
- Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment
- Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure
- Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices
- Proven ability to conduct and lead Root Cause Analyses
- Cross-functional collaboration skills across business, compliance, risk, operations, audit, legal, and technology teams
- Strong analytical and critical thinking capabilities
- Experience leading and coordinating projects and strategic initiatives
- Working knowledge of regulatory expectations, audit processes, and risk management practices within financial services
- Ability to translate complex issues into clear, concise, executive-ready documentation
- Strong data interpretation, reporting, and presentation skills
- Demonstrated executive presence
- Strong organizational management skills
- Ability to build relationships, foster collaboration, and drive accountability
- Self-motivated, detail-oriented professional with sound judgment and ability to operate independently
- Occasional domestic travel; no international travel
Benefits:
- Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Competitive benefits plan
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