IT Operations Administrator
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Job Description
IT Operations Administrator responsible for supporting IT operations for a fully remote workforce. Collaborating with department heads to ensure technical needs are met effectively across the organization.
Responsibilities:
- Procure, configure, and manage employee workstations and hardware for a fully remote workforce
- Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
- Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
- Administer Google Workspace and other cloud-based services used by staff
- Install, configure, and upgrade hardware and software components remotely
- Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
- Evaluate and recommend new technology tools and software to improve organizational efficiency
- Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
- Provide technical and operational support to employees across all departments in a fully remote environment
- Maintain an accurate inventory of IT equipment and software assets
- Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
- Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
- Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
- Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
- Communicate progress on IT projects and initiatives at regular intervals to Finance leadership
Requirements:
- Bachelor's degree in computer science, engineering, or related field, preferred
- 2+ years of experience in a similar role
- Experience troubleshooting hardware and software systems
- Proficient with Mac and Windows OS and standard desktop applications across both platforms
- Familiar with a range of software and hardware
- Experience administering Google Workspace, including user provisioning, group management, and organizational settings
- Experience supporting a distributed or fully remote workforce preferred
- Awareness of current standards and trends in IT and emerging technology
- Superior analytical and problem-solving abilities
- Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment.
- Strong collaboration skills and the ability to partner effectively with stakeholders across departments.
- Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language
- Familiarity with onsite or cloud-based PBX telephony systems
- A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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