IT Operations Manager
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Job Description
Manager of IT Operations at Automox delivering SaaS endpoint management solutions. Leading a small team while directly owning technical scope across endpoints and SaaS.
Responsibilities:
- Operate as a player-coach. Carry your own queue of endpoint, identity, and SaaS work alongside the team.
- Own endpoint management end to end across macOS and Windows. Drive MDM enrollment, configuration, patch compliance through Automox, hardware lifecycle, and zero-touch provisioning.
- Own identity and access in Okta. Lifecycle provisioning and deprovisioning, group design, MFA enrollment and recovery, and access reviews on the cadence Security requires.
- Own SaaS administration across the company’s stack including Google Workspace, GitHub, 1Password, AWS account-level access, and the long tail of business SaaS. License rationalization is a continuous responsibility, not a yearly fire drill.
- Mentor IT Engineers and Helpdesk through code review of scripts and Worklets, on-call coverage, and structured 1:1s.
- Set and track team KPIs covering ticket responsiveness, patch and MDM coverage, access review completion, and IT spend efficiency.
- Be a power user of Automox. File issues, request features, and serve as an internal feedback channel to Product and Engineering.
Requirements:
- 5+ years of hands-on IT engineering in a SaaS or tech company, with at least 2 years leading a team.
- Current operating experience with Okta (or equivalent IdP), Google Workspace, GitHub org administration, AWS IAM, and modern MDM for macOS and Windows.
- Scripting fluency in PowerShell and bash. Python or TypeScript is a plus. You can read, review, and write automation that runs in production.
- A track record of automating manual work and shrinking ticket backlogs, not just managing them.
- Comfort being the technical escalation point and the one who picks up the keyboard when the team is stuck.
Benefits:
- Competitive Salary
- Equity for Full-Time Employees
- 401K Match
- Flexible PTO, generous sick time policy
- Comprehensive Health Plans with generous employer contributions
- 100% Company-paid Short Term/Long Term Disability and Life Insurance
- Company HSA Contribution: $100-$200 per month based on tier
- $25 per month Lifestyle Spending Account
- Internet Reimbursement - $50/month
- $500 Home office stipend
- $10k Adoption Benefit
- Comprehensive Family Planning Covered on Meritian Medical Plan
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