IT Support Specialist
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Job Description
IT Support Specialist providing enterprise-level technical support and customer assistance for DLA. Ensuring compliance with cybersecurity standards while supporting hardware and software troubleshooting in a federal environment.
Responsibilities:
- Provide technical support for end users, including installation, configuration, troubleshooting, and maintenance of hardware and software
- Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and enterprise applications
- Install, configure, and maintain Windows and Linux operating systems in accordance with DLA standards
- Perform backup and recovery operations and assist with system restoration activities
- Document incidents, service requests, resolutions, and procedures using approved ticketing systems
- Assist users with account management, access issues, and basic cybersecurity awareness
- Coordinate with systems administrators, network engineers, and cybersecurity teams to resolve escalated issues
- Monitor system alerts and logs, escalating issues as required
- Support deployment of new hardware, software updates, and system upgrades
- Develop and maintain user documentation, training materials, and knowledge base articles
- Other duties as assigned
Requirements:
- Active Secret clearance and eligibility for IT-I (Tier 5/SSBI) / Critical Sensitive access
- U.S. Citizenship required
- DoD 8570.01-M IAT Level II baseline certification (e.g., Security+, CASP+, or CISSP)
- Google Cloud Platform certification (Associate Cloud Engineer or Professional Cloud Architect)
- One of the following: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, AWS Certified Solutions Architect (Associate or Professional), AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
- Bachelor’s Degree in Information Technology or related technical discipline preferred
- Six (6) years of progressive experience in information processing or IT support roles
- At least three (3) years of specialized experience supporting enterprise hardware and software solutions
- Minimum two (2) years of hands-on experience installing, troubleshooting, and training users on hardware and software
- Experience supporting Windows and Linux operating systems in large enterprise environments
- Knowledge of IT service management processes and incident response
- Strong problem-solving and analytical skills
- Ability to communicate technical information effectively to non-technical users
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Flexible working arrangements
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