ITS Systems Engineer
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Job Description
ITS Systems Engineer supporting mission-critical traffic management platforms and ITS devices. Troubleshooting infrastructure, configuring field technologies, and resolving customer issues.
Responsibilities:
- Serve as a primary technical resource for Traffic Management System support and customer issue resolution
- Respond to support requests through the ticketing system and support hotline
- Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices
- Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies
- Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution
- Train agency personnel on systems, products, and software features
- Document system architecture, configurations, processes, and troubleshooting procedures
- Support system backups, disaster recovery, and infrastructure maintenance
- Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders
- Participate in an on-call rotation supporting 24/7 transportation operations
- Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability
Requirements:
- 3+ years of relevant technical experience
- Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies
- Experience with Windows and/or Linux server environments, networking concepts, and system administration
- Experience troubleshooting hardware, software, communications, and network issues
- Experience with VPNs, remote access tools, and database administration
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong technical documentation and communication skills
- Customer-focused mindset with a proactive, solution-oriented approach
- Valid driver’s license and ability to travel as needed
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience
Benefits:
- Remote work arrangement
- On-call rotation supporting 24/7 transportation operations
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