Junior Customer Service Analyst
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Job Description
Junior Customer Service Analyst at Giga IT providing support and information about products and services. Collaborating to enhance customer satisfaction and managing inquiries effectively.
Responsibilities:
- Brindar información sobre los productos y servicios que ofrece la empresa.
- Recibir nuevos requerimientos y sugerencias de funcionalidad.
- Dar seguimiento a las dudas de los clientes y registrar sus actividades dentro de nuestra herramienta de gestión.
- Contribuir al diseño y construcción de la mejor experiencia, transformando insights en acciones.
- Alcanzar los objetivos mensuales establecidos por el área ayudando activamente a mantener altos los niveles de satisfacción del cliente.
- Gestionar tu desempeño de acuerdo con los indicadores de performance definidos para cada proyecto.
Requirements:
- Experiencia en atención al cliente.
- Educación secundaria.
- Nivel de español e inglés avanzado oral y escrito.
- Manejo del computador y herramientas como Office, email, internet, etc.
- Buena comunicación oral y escrita.
- Excelente gramática.
- Conocimientos de la herramienta Dynamics Contact Center.
- Conocimientos de portugués serán considerados un diferencial, aunque no son un requisito para la posición.
Benefits:
- Oportunidades de desarrollo profesional y crecimiento personal
- Programa de referidos: disfruta de una recompensa increíble si recomienda a un amigo o colega a GIGA IT y lo contratamos.
- PTO de 15 días hábiles y programa de flexibilidad
- Trabajo remoto: ¡Puedes trabajar desde cualquier lugar!
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