Kundenbetreuung – Finanzbuchhaltung, FinTech
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Job Description
Kundenbetreuung für pathway solutions’ automatisierte Buchhaltungssoftware für eCommerce-Unternehmen. Unterstützung bei Finanzbuchhaltungsproblemen und Verbesserung der Kundenzufriedenheit per E-Mail und Video Call.
Responsibilities:
- Täglich per E-Mail und Video Call e-Commerce-Unternehmer:innen bei buchhalterischen Problemen unterstützen
- Eine hohe Kundenzufriedenheit durch klare und freundliche Kommunikation sicherstellen
- Wiederkehrende Probleme identifizieren und Lösungen verbessern
- Eng mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit zusammenarbeiten
Requirements:
- Hohe Eigenmotivation und Ergebnisorientierung (SMART Goals)
- Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung)
- Interesse an der Digitalisierung der Buchhaltungsbranche
- Eigenständige, strukturierte und prozessorientierte Arbeitsweise
- Offen für Feedback, digitales Arbeiten und Remote-First
- Fließend in Deutsch und Englisch
Benefits:
- Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest
- Coaching-Budget
- Mentoring
- Ein diverses Team
- 30 Tage Urlaub
- Attraktives Vergütungspaket
- Möglichkeit, Verantwortung zu übernehmen und mit dem Unternehmen zu wachsen
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