Kundensupport, Onboarding – Finanzbranche
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Job Description
Support role for e-commerce clients resolving accounting issues via phone and email. Collaborating with teams to ensure customer satisfaction in a digital-first environment.
Responsibilities:
- Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen.
- Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation.
- Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen.
- Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit.
Requirements:
- Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals).
- Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung).
- Interesse an der Digitalisierung der Buchhaltungsbranche.
- Eigenständige, strukturierte und prozessorientierte Arbeitsweise.
- Offen für Feedback, digitales Arbeiten und remote first.
- Fließend in deutsch und englisch.
Benefits:
- Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest.
- Entwicklung: Coaching-Budget, Mentoring und ein diverses Team.
- Urlaub: 30 Tage, damit du dich erholen kannst.
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