Lead CMS Business Analyst – Headless CMS
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Job Description
Lead CMS Business Analyst guiding enterprise-scale headless CMS implementations and digital transformation initiatives. Collaborate with clients and delivery teams to deliver impactful web experiences that drive business value.
Responsibilities:
- Partner with Clients and Stakeholders
- Facilitate discovery sessions, workshops, and requirement-gathering activities
- Build trusted relationships with stakeholders and project teams
- Help define business goals, priorities, and success metrics
- Guide user acceptance testing and gather feedback throughout delivery
- Bring structure and clarity to complex business challenges
- Lead Requirements and Solution Definition
- Gather, analyze, and document business, functional, and non-functional requirements
- Create user stories, acceptance criteria, process flows, and supporting documentation
- Develop content models, workflows, and information architecture recommendations
- Collaborate with technical teams to translate business needs into implementable solutions
- Support roadmap planning and prioritization activities
- Drive Successful Project Delivery
- Manage and refine product backlogs
- Participate in sprint planning and Agile delivery activities
- Facilitate cross-functional alignment across business and technical teams
- Identify risks, dependencies, and opportunities early in the process
- Help ensure solutions meet business objectives and user needs
- Collaborate Across Disciplines
- Work closely with strategy, experience design, engineering, and product teams
- Support training and adoption efforts for new CMS capabilities
- Communicate effectively with both technical and non-technical audiences
- Contribute to continuous improvement across projects and teams
Requirements:
- Experience supporting digital, web, or content platform initiatives in a client-facing environment
- Hands-on experience with modern headless CMS platforms such as: Contentful, Sitecore, Sanity, Strapi, Prismic, Storyblok or similar platforms
- Experience with headless and API-first content architectures
- Strong requirements gathering, documentation, and process analysis skills
- Experience working in Agile environments, including backlog management and sprint planning
- Ability to communicate complex concepts clearly to diverse audiences
- Strong problem-solving skills and comfort working through ambiguity.
Benefits:
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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